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• Accepts Etsy gift cards

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Privacy Policy — Skye Syntax

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from Skye Syntax, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about their privacy practices.

1. Information I Collect
To fulfil your order, you must provide certain information (which you authorised Etsy to provide to me), such as your:

• Name
• Email address
• Postal address
• Payment information (processed securely by Etsy or its payment partners)
• Details of the product you’re ordering

You may also choose to provide me with additional personal information (for example, for a customised order) if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services — fulfilling your order, settling disputes, or providing customer support.
• When you have provided your affirmative consent, which you may revoke at any time (for example, subscribing to optional marketing emails).
• If necessary to comply with a legal obligation or court order (for example, retaining purchase records for tax purposes).
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests — such as improving my services or complying with Etsy’s Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information only for limited reasons and in limited circumstances:

• Etsy — as necessary to provide my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use.
• Service Providers — I engage trusted third parties (for example, printing and delivery partners) to help fulfil orders. I share your information only to the extent necessary for those services.
• Business Transfers — If I sell or merge my business, your information may be disclosed as part of that transaction, only to the extent permitted by law.
• Compliance with Laws — I may collect, use, retain, or share your information if I have a good-faith belief that it is necessary to:
• • Respond to legal process or government requests
• • Enforce my agreements, terms, and policies
• • Prevent or investigate fraud or other illegal activity
• Protect the rights, property, and safety of my customers and others

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and to comply with legal and regulatory obligations, resolve disputes, and enforce agreements.
Typically, I keep your data for up to 6 years, as required by UK tax law, after which it is securely deleted.

5. Transfers of Personal Information Outside the UK/EU
I may store and process your information through third-party hosting services (such as Etsy’s or printing partners’) in the US or other jurisdictions.
These transfers are made in accordance with applicable data protection laws using approved safeguards, such as the EU–US Data Privacy Framework or standard contractual clauses, to ensure your data remains protected.

6. Your Rights
If you reside in certain territories, including the UK or EU, you have rights in relation to your personal information:
• Access – You may request a copy of the personal information I hold about you.
• Change, restrict, or delete – You may request correction, limitation, or deletion of your information (unless I’m required to retain it for legal reasons).
• Object – You can object to my processing of your information based on legitimate interests, or withdraw consent for marketing messages.
• Complain – You have the right to lodge a complaint with your local data protection authority if you have concerns about how your data is handled.

To exercise these rights, contact me directly via the details below.
If your request concerns data held by Etsy itself, please contact Etsy at Etsy Help

7. How to Contact Me
For purposes of UK and EU data protection law, I am the data controller of your personal information.

Contact: For privacy-related matters, please contact me through Etsy Messages or at hello@skyesyntax.com. A mailing address is available upon legitimate request for GDPR compliance purposes.

Marketing Messages
I do not send unsolicited marketing emails or Etsy messages. You will only receive marketing communication if you’ve explicitly opted in, and you can unsubscribe at any time.

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